Monitoring Supplier Quality and Defect Rates with Power BI

Our client sources a significant portion of their materials from suppliers in China. For each shipment, the supplier includes additional inventory—typically 5% to 10% extra units—to compensate for potential defective items. Operating in a fast-moving, high-volume sales environment, the client lacked clear visibility into whether these estimated defect percentages were accurate. Defects were discovered only after products were sold, when customers contacted the client to request an exchange or reimbursement.

We designed and implemented a Power BI dashboard that provides end-to-end visibility from shipment receipt to post-sale defects. The solution links multiple data points to consolidate information and calculate actual defect rates.

The Power BI solution delivered immediate strategic value, enabling proactive quality management and data-driven decision-making.